FAQ

ORDERING AND PAYMENT

I HAVE AN ITEM IN MY BASKET - WHEN/HOW LONG IS IT RESERVED?

THE ITEMS YOU ADD TO YOUR CART ARE NOT RESERVED UNTIL YOU HAVE COMPLETED THE PAYMENT. THEREFORE, DURING BUSY PERIODS SUCH AS RELEASES AND SALE, WE RECOMMEND THAT YOU PLACE THE ORDER AS SOON AS YOU HAVE FOUND WHAT YOU ARE LOOKING FOR.

HOW DO I FIND THE RIGHT SIZE?

WE DO OUR BEST TO GUIDE YOU IN DESCRIBING EACH PRODUCT. IF YOU NEED TO PAY ATTENTION TO THE SIZE OF A PRODUCT, IT WILL BE PLACED IN THE SIZE GUIDE.

IF YOU HAVE QUESTIONS BEYOND WHAT WE HAVE DESCRIBED, YOU ARE WELCOME TO CONTACT US.

HOW DO I KNOW THAT MY ORDER HAS BEEN ORDERED CORRECTLY?

YOU WILL RECEIVE AN ORDER CONFIRMATION BY EMAIL WITH YOUR ORDER NUMBER AS SOON AS YOU HAVE ORDERED YOUR ORDER CORRECTLY. IF YOU DO NOT RECEIVE ANYTHING, CHECK THE SPAM FILTER IN YOUR EMAIL. OR YOU CAN CONTACT US WITH THE FULL NAME WRITTEN ON THE ORDER, THEN WE CAN FIND THE ORDER IN OUR SYSTEM.
THEREFORE, ALWAYS MAKE SURE THAT YOU ENTER ALL YOUR INFORMATION CORRECTLY WHEN ORDERING.
IT IS NOT POSSIBLE FOR US TO CHANGE YOUR EMAIL ADDRESS IF YOU HAVE TYPED IT INCORRECTLY.

WHAT TYPES OF PAYMENTS CAN I USE ON YOUR SITE?

YOU CAN MAKE USE OF:

• DANKORT/VISA DANKORT
• VISA
• MASTERCARD
• PAYPAL

MY ORDER HAS BEEN CANCELED, BUT AMOUNTS ARE STILL RESERVED ON MY CARD?

IF YOU HAVE PAID WITH DANKORT/VISA DANKORT, IT TAKES 1-2 DAYS TO HAVE THE RESERVATION OF THE AMOUNT REMOVED. UNFORTUNATELY, THIS IS NOT SOMETHING WE CAN SPEED UP, BUT YOU CAN ALWAYS CONTACT YOUR BANK FOR MORE INFORMATION.

CAN I CHANGE/CANCEL MY ORDER?

UNFORTUNATELY, IT IS NOT POSSIBLE TO CHANGE AN ORDER. IF YOU WANT TO CHANGE SIZE OR SIMILAR, PLACE A NEW ORDER. WE CAN DELETE AN ORDER FOR YOU AS LONG AS YOU HAVE NOT RECEIVED AN INVOICE OR SHIPMENT CONFIRMATION.

WRITE TO sbl@lau--lau.com WITH YOUR ORDER NUMBER IF YOU WANT TO HAVE YOUR ORDER CANCELED. WE CAN CANCEL YOUR ORDER AS LONG AS YOU HAVE NOT RECEIVED AN INVOICE OR SHIPPING CONFIRMATION.

DELIVERY

HOW LONG IS THE DELIVERY TIME?

IF YOUR ORDER IS TO BE SENT TO AN ADDRESS IN DENMARK, IT TAKES 1-2 WORKING DAYS FROM THE PACKAGE SENT. WE WILL SEND YOU A TRACKING NUMBER SO YOU CAN FOLLOW THE PACKAGE ALL THE WAY.

EU SHIPMENTS MUST BE EXPECTED AND A DELIVERY TIME OF 3-5 DAYS.

WE STRIVE TO SHIP ALL ORDERS PLACED BEFORE 12 THE SAME DAY.

WHICH FREIGHT COMPANY DO YOU USE?

GLS/POSTNORD DEPENDING ON THE COUNTRY BEING SHOPPED TO.

WHAT DOES DELIVERY COST?

THE COST OF THE DELIVERY DEPENDS ON THE COUNTRY BEING SHIPPED TO, THE PRICE WILL APEAR AT CHECK OUT.

IF YOU SHOP FOR MORE THAN 1500 DKK, THE SHIPPING IS FREE.